How can we help you? It’s a question you often hear when you walk in the door at most businesses, and for good reason. Customer service is a key part of operating any successful business, large or small.

But at newspaper companies, that message sometimes gets forgotten. We sometimes get too busy with the daily production of a newspaper to remember that we are here to serve our customers.

Though some people don’t see us as such, we are a small business. We are more than that for sure, but at our heart, we are a community-based business that’s here to serve you. Like any business, we can always do a better job of that.  So to that end, we would like to ask this basic question: How can we help you?

How can we better serve you, our readers, advertisers and customers? Do you currently like what you see when you open your Daily Leader? If not let us know. Don’t worry, you won’t hurt our feelings. Just like any business, we depend on honest feedback to improve our many products.

What would you like to see in your newspaper that’s not currently there? What do you see that you wish wasn’t there? Too often, newspaper companies think we know what’s best for the community, and we sometimes neglect to ask the very people we are trying to serve.

Though we strive to always do what is best and right, we sometimes fail. But we can hit that mark more often if we have more feedback from you.

So feel free to let us know how we’re doing. You can email Publisher Luke Horton with any comments or suggestions at luke.horton@dailyleader.com. You can also call him at 601-833-6961.