KDMC tech head Carl Smith wins national award

Published 6:00 pm Wednesday, December 21, 2022

King’s Daughters Medical Center’s Chief Information Officer Carl Smith has been recognized as a 2022 Info-Tech CIO Award winner. This is Smith’s third time to win the award.

“It’s an honor to be given this award for the Info-Tech CIO Business Vision Survey for 2022,” said Smith, who also won the award in 2019 and 2020. “With the assistance of medSR, King’s Daughters had a 98 percent response rate with our stakeholders in the organization. This not only resulted in high benchmark satisfaction scores (94 percent), but also gave us objective data to help shape our support, provide guidance for staffing, and feedback to improve productivity across the department.”

The award is presented by CareCloud Inc., a leader in healthcare technology solutions for medical practices and health systems nationwide. The CIO awards have been presented since 2016.

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For 13 years, CareCloud’s medSR division has worked with KDMC to maximize the hospital’s IT success through a professional health IT management partnership. As part of the partnership, medSR leveraged Info-Tech Research Group’s CIO Business Vision program to conduct periodic surveys that measure business stakeholder satisfaction and provide feedback on IT services within the organization. The surveys helped Smith and the rest of KDMC’s IT department gain a true sense of the organization’s health IT needs, expectations and goals, and whether the IT department had the capabilities and appropriate solutions to meet them.

By identifying these opportunities and improving performance throughout the years, medSR helped KDMC improve its stakeholder satisfaction rate to 94 percent in 2022, which places them in Info-Tech’s top-tier Innovator category. This communicates that KDMC’s IT services have the ability to transform operations for the hospital through reliable technology innovation. The average satisfaction score of a health IT department is 70 percent.

Sonya Avery, medSR’s vice president of strategic advisory services, has worked alongside Smith on the partnership, development and growth of the KDMC IT department. “The medSR team is honored to work with Carl, whose proficiency continually drives this project toward success,” said Avery.